This bundle will teach you all the ins and outs of business communication, taking you through techniques and tips to deal with everything from difficult conversations with co-workers through to getting the most out of your emails. By the end of this selection of fantastic courses, you will be prepared for any communication issues that may arise in your working life.
Business Communication: The Complete Guide will provide an in-depth analysis of how to communicate effectively at work. You will learn what to say in the business environment, how to say it and how to effectively get your meaning across with the right words and the right tone. With this course, you will cover all communication that takes place in the office, from fellow co-workers to clients and your boss. You will learn how to construct better emails, presentations, reports and meetings.
Business Communication: Writing Better Emails will teach you everything about how to optimise your email activity. It will guide you through such essentials as when to choose email over a face-to-face conversation or a phone call, as well as how to best use it to build your professional image, productivity and working relationships.
HR: Getting Comfortable with Difficult Conversations at Work is the final of the courses in this bundle. It will guide you through the biggest challenge to your daily communication at work, and that is knowing how to approach a difficult conversation with another co-worker. This course will introduce you to a simple and effective seven step process to use when approaching a difficult conversation, as well as providing real-life examples with the chance to practice and develop what you have learned.
Business Communication: The Complete Guide
Part 1 - Introduction
Part 2 - Understanding Business Communication
Part 3 - Written and Nonverbal Business Communications
Part 4 - Verbal Business Communications
Part 5 - Using Business Communication Skills in the Workplace
Business Communication: Writing Better Emails
Part 1 - Introduction and Course Pack
Part 2 - Email is a Choice
Part 3 - Structuring Your Emails
Part 4 - Understanding Culture
Part 5 - Professionalism
Part 6 - Don't Press Send Yet!
Part 7 - Quiz
HR: Getting Comfortable with Difficult Conversations at Work
Part 1 - Preparing for your conversation
Part 2 - Delivering your conversation
Part 3 - BONUS Section: examples
Part 4 - BONUS Videos
Part 5 - Quiz