Customer Service: Communication Strategies

This Customer Service course will teach you how to communicate authentically and prioritize, diagnose, and solve customer issues.

53 Students
Unlimited Access

Course Highlights

  • Includes 24 lectures, over 1.5 hrs of video content and tutorials.
  • Learn how to prioritize, diagnose, and solve customer issues
  • Lead through small acts of service and be able to communicate authentically in the social media era.
  • Mirror tone and provide social customer care for a global base of digitally-connected users.
  • This course is suitable for early-career professionals looking to join customer service teams or product teams and entrepreneurs.

Enrol to Earn Your Certificate

Certificate of Completion

Customer Service: Communication Strategies

Davis Jones
Davis Jones, Course Teacher

Of Course Learning is a UK Registered Learning Provider (UKPRN: 10055565)

  • Enrol and become certified in a new skill
  • Share your new skill with employers, friends and colleagues
  • Build a porfolio of course projects
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Course Facts

Course requirements There are no prerequisites for this course

Course Teacher

Davis Jones


More Info

This Customer Service course was created to help you communicate authentically in the social media era. You will learn how to prioritize, diagnose, and solve customer issues. Learn how to generate revenue by building loyal communities of customers and lead through small acts of service.

Prior to starting Eazl, Davis was a professional recruiter with Robert Half International, the publicly-traded agency recruitment firm with ~$5.4 billion in annual revenues. He worked in the San Francisco market, where he identified, recruited, and placed top talent with firms in biotechnology, high-tech manufacturing, financial services, and other industries.

This course is ideal for early-career Professionals, Product Teams, and Entrepreneurs. It is the perfect asset for anyone wanting to work in the customer service industry and wants to learn about what makes great customer service. Learn how to monitor your brand on social media, blogs, and other digital channels.