This course looks at the most common kinds of difficult behaviour, and provides you with an essential toolkit for identifying and managing them effectively. Learn how to plan for more successful outcomes with relationships at work, home and socially. Be able to identify seven common types of difficult characters, recognise clues to the patterns in their behaviour, and understand how to prepare yourself to deal with them.
Your course instructor, Barry Winbolt (MSc) is a relationship consultant and mediator. He has over 25 years of experience providing training and advice in working relationships, communication skills and personal development. He has authored Difficicult People; How to Handle Difficult Behaviour, with extensive research in the area.
This course is ideal for anyone that wants to improve the way they handle difficult people and situations more effectively. It will teach you effective strategies to combat difficult behaviour & interactions that won't resolve themselves.